Sydenham Vets4Pets Ltd – Vets in Lewisham
Clinic Overview
- Several owners describe kind, calm care, especially for new puppies, with praise for staff using treats, reassurance and gentle handling to make first visits feel easier. - Positive individual feedback includes Jill, who is described as knowledgeable, clear in her explanations and good at helping a cat feel safe during treatment discussions. - A repeated negative theme is poor communication and follow-through, with reviewers mentioning promised calls, emails, bookings or medication arrangements not happening without chasing.
Services
- •Routine and general care: Consultations are listed for dogs, cats and rabbits. Recent reviews mention initial puppy check-ups, microchipping, follow-up appointments and medication-related visits.
- •Diagnostics and monitoring: The clinic lists an in-house laboratory for haematology and biochemistry, along with blood pressure monitoring, digital X-ray and ultrasound.
- •Procedures and inpatient care: Website-listed facilities include dentistry, an operating theatre, a hospital ward, separate dog and cat wards, and isolation units. Reviews also refer to discussions around a possible hospital stay linked to a procedure.
- •Medication and preventive care: The practice offers microchipping and health plans. Reviews mention flea treatment, eye ointment, and take-home medication instructions after consultations.
- •Advanced care and emergencies: Orthopaedics is listed as a specialty, and the practice says it accepts referrals and offers advanced services. Out-of-hours emergency care is provided by Vets Now Sidcup.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also show a recurring theme of owners feeling the clinic is expensive, including complaints about medication pricing, a reported £500+ deposit linked to a suggested hospital stay, and one reviewer who said they received a much higher surgery quote here than from other local practices.
People
- •Jill: Praised by name for being knowledgeable, thorough and reassuring. One owner said she helped their cat feel comfortable in the consulting room, explained the treatment plan clearly and talked through how to give medication at home.
- •Ruby: Mentioned positively for being pleasant and helpful on the phone.
- •Reception and front-of-house team: Feedback is mixed. One receptionist described as a young woman with long brown hair is mentioned warmly, while other reviews report rushed, dismissive or rude phone and reception interactions.
Reviews
Google rating: 4.1/5 from 373 reviews. Recent feedback is mixed.
- •Several owners describe kind, calm care, especially for new puppies, with praise for staff using treats, reassurance and gentle handling to make first visits feel easier.
- •Positive individual feedback includes Jill, who is described as knowledgeable, clear in her explanations and good at helping a cat feel safe during treatment discussions.
- •A repeated negative theme is poor communication and follow-through, with reviewers mentioning promised calls, emails, bookings or medication arrangements not happening without chasing.
- •Other criticisms focus on rude or rushed phone manner, concerns about stressful handling for anxious pets, and high prices for some medications and procedures.
