Sydenham Vets4Pets Ltd

- Several owners describe kind, calm care, especially for new puppies, with praise for staff using treats, reassurance and gentle handling to make first visits less stressful. - A recurring negative theme is poor communication and follow-through, including promised calls, emails, bookings or medication arrangements not happening without owners chasing. - Experiences with pet handling vary sharply: some reviewers say staff made visits feel safe and calming, while others felt staff were not gentle and did not build enough rapport with anxious pets.

Sydenham Vets4Pets Ltd is a corporate Vets4Pets practice in Lewisham offering first-opinion care for dogs, cats and rabbits, alongside diagnostics, dentistry, surgery, hospitalisation and referrals. The clinic website also lists in-house lab testing, imaging, orthopaedics, microchipping and health plans, with out-of-hours emergency care provided by Vets Now Sidcup. Recent feedback paints a mixed picture: some owners praise calm, caring consultations and good handling of young or nervous pets, while others report poor follow-through, frustrating phone interactions and concerns about costs.

Services

•Routine and general care: Consultations for dogs, cats and rabbits are listed, and recent reviews mention initial puppy check-ups, microchipping, follow-up visits and medication-related appointments.
•Diagnostics and monitoring: The clinic website lists an in-house laboratory for haematology and biochemistry, plus blood pressure monitoring, digital X-ray and ultrasound.
•Procedures and inpatient care: Website-listed facilities include dentistry, an operating theatre, a hospital ward, separate dog and cat wards, and isolation units. Reviews also mention discussion of a possible hospital stay linked to a procedure.
•Medication and preventive care: The clinic offers microchipping and health plans. Recent reviews refer to requests for flea medication, eye ointment, and take-home medication instructions after a consultation.
•Advanced care and emergencies: Orthopaedics is listed as a specialty, and the website says the practice accepts referrals and offers advanced services. Out-of-hours emergency care is provided by Vets Now Sidcup.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent reviews also include some complaints about cost and value, including one owner who said they were charged £45 for a small tube of eye ointment and another who objected to a reported £500+ upfront deposit linked to a suggested hospital stay.

People

•Jill (vet): Praised in review feedback as knowledgeable, thorough and reassuring. One owner said she helped their cat feel comfortable in the consult room, explained the treatment plan clearly and talked through how to give medication at home.
•Ruby (phone team): Mentioned positively by name for being pleasant on the phone, in contrast to other less positive comments about communication.
•Reception and front-of-house team: Feedback is mixed. One unnamed receptionist with “long brown hair” is described warmly, while other reviews report rushed, dismissive or rude phone and reception interactions.

Reviews

Google rating: 4.1/5 from 370 reviews. Recent feedback is mixed.

•Several owners describe kind, calm care, especially for new puppies, with praise for staff using treats, reassurance and gentle handling to make first visits less stressful.
•A recurring negative theme is poor communication and follow-through, including promised calls, emails, bookings or medication arrangements not happening without owners chasing.
•Experiences with pet handling vary sharply: some reviewers say staff made visits feel safe and calming, while others felt staff were not gentle and did not build enough rapport with anxious pets.
•Cost concerns appear in a few reviews, including complaints about medication pricing and an upfront deposit connected to a proposed hospital stay.

Reviews for Sydenham Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 370 we track in total. Recent reviews may not be representative of overall sentiment.

Mike

1 month ago

Took my new puppy here for his initial vet checkup and microchip. Staff were great, breezed through everything with no problems. Pup was spoilt with love and treats, and everyone made the visit very calm & enjoyable for him.

elie abou nader

3 months ago

Maria R

4 months ago

This practice has a consistent way of promising and not delivering, at least three times on three separate occasions we’ve been told we will get something from them - a call, an email, get booked in, etc and they never have. On top of that, they do not put a tiny bit of effort to build a rapport with the pet to make sure they’re comfortable. Not gentle at all. Wasted time and money with them, our previous vet was Goddard and 4 different stuff members across 2 years were gentle and perfect with my dog. Vets4Pets - we have been twice and both times it was stressful, last time to the point that the appointment was completely wasted, the dog stressed to the point she can barely breathe and she wasn’t treated. They also tried to force unnecessary hospital stay for a simple procedure and charge £500+ as a deposit! Never coming back.

Sienna Hibbert

5 months ago

The vets here are absolutely lovely and took such good care of our new puppy when we brought him in, they really did all they could to make him less poorly and now he’s the happiest boy! Thank you so much for all the great work and making his first vet trip a calming and safe experience. ❤️❤️

LightSeeker

6 months ago

Telephone manner is absolutely disgusting unhelpful & rude last place I'd take my dog all because the woman was getting ready to leave & couldn't even be bothered to hold the phone to her mouth properly.

Monique Leslie

Jill was extremely nice and knowledgeable. She made my cat feel comfortable and safe in the consulting room. She spoke to me in detail about the best treatment for my cat and made me feel at ease, she explained what I needed to do with the medication I was taking home. Nothing was too much for Jill, I felt that she went above and beyond for Marley, which made me feel good.

Tom Blanchett

7 months ago

Was recommended Sydenham vets for pets and they have not dissappointed, friendly genuinely caring staff and Cookie has been quite happy and well looked after, i had to pop in to get medicaton and quicl.check.and even last minute they were very helpful and polite and got me booked in

Hannah Smith

8 months ago

Really frustrating experience; they said over the phone they would dispense flea medication and when we went to collect it, they said our cats needed a full check up. By that point it was too late to fit in before our holiday. They also charged us £45 for a tiny tube of eye ointment which is something you can get from a regular chemist for £8. As mark ups go, that’s pretty outrageous.

Sherrene

10 months ago

I was going to rate the place 2 stars until I spoke with a very pleasant lady over the phone this morning named Ruby. Vets4Pets Sydenham is one of the least professional practices I’ve been to. Every time I call I either speak to someone who has no knowledge of the practice or a very rude lady with an accent that rushes to get you off the phone. I normally see a young lady with long brown hair at reception and she is very lovely. However, the majority of staff I have spoken with are rude and rush visits. for that reason I have transferred my pets care elsewhere.