Sydenham Vets4Pets Ltd – Vets in Lewisham
Clinic Overview
Sydenham Vets4Pets Ltd, located in Lewisham, Greater London, has garnered mixed reviews from its clientele. With an overall rating of 4.1 stars based on 368 reviews, the clinic demonstrates a generally positive but somewhat varied reputation.
On the positive side, several recent reviews highlight the clinic's friendly and knowledgeable staff. Monique Leslie and Tom Blanchett, both awarding 5 stars, specifically commend the staff for their excellent care and attention, noting the comfort and detailed information provided regarding treatments. This suggests that individual experiences with staff can be highly positive, with particular praise for team members like Jill, who went "above and beyond," and Ruby, who was mentioned for her pleasant demeanor.
However, not all feedback is favorable. Hannah Smith and Sherrene highlight issues with communication and service, with Hannah expressing frustration over unexpected service requirements and high pricing, while Sherrene criticizes the practice's professionalism and customer service. Kasarachi Odele's 1-star review underscores severe communication breakdowns, leading to significant inconvenience and distress due to unmet medication needs for her pet.
As a veterinary nurse training facility, Sydenham Vets4Pets may benefit from its educational environment, although this aspect isn't specifically highlighted in reviews. The clinic has yet to present clear pricing details publicly, which might contribute to some clients' dissatisfaction regarding costs. Overall, while many clients find the service satisfactory or excellent, there are notable areas for improvement in communication and service consistency.
Contact
Special Services
Animals Treated at Sydenham Vets4Pets Ltd
Animals We Treat
Companion Animals
Opening Hours – Sydenham Vets4Pets Ltd
Opening Hours
Hours
Reviews for Sydenham Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 368 we track in total. Recent reviews may not be representative of overall sentiment.
Monique Leslie
a month ago
Jill was extremely nice and knowledgeable. She made my cat feel comfortable and safe in the consulting room. She spoke to me in detail about the best treatment for my cat and made me feel at ease, she explained what I needed to do with the medication I was taking home. Nothing was too much for Jill, I felt that she went above and beyond for Marley, which made me feel good.
Tom Blanchett
a month ago
Was recommended Sydenham vets for pets and they have not dissappointed, friendly genuinely caring staff and Cookie has been quite happy and well looked after, i had to pop in to get medicaton and quicl.check.and even last minute they were very helpful and polite and got me booked in
Hannah Smith
2 months ago
Really frustrating experience; they said over the phone they would dispense flea medication and when we went to collect it, they said our cats needed a full check up. By that point it was too late to fit in before our holiday. They also charged us £45 for a tiny tube of eye ointment which is something you can get from a regular chemist for £8. As mark ups go, that’s pretty outrageous.
Sherrene
4 months ago
I was going to rate the place 2 stars until I spoke with a very pleasant lady over the phone this morning named Ruby. Vets4Pets Sydenham is one of the least professional practices I’ve been to. Every time I call I either speak to someone who has no knowledge of the practice or a very rude lady with an accent that rushes to get you off the phone. I normally see a young lady with long brown hair at reception and she is very lovely. However, the majority of staff I have spoken with are rude and rush visits. for that reason I have transferred my pets care elsewhere.
Kasarachi Odele
6 months ago
I had a deeply frustrating experience with Vets4Pets Sydenham. After being advised to provide my pet’s medical history and prescription from another vet, I followed all the instructions given to me—only to later be told they wouldn’t dispense the medication because my pet hadn’t been seen for a while. That was the exact reason I provided the history in the first place. No one contacted me to say the medication was ready, despite being told they would. I had to chase it up myself, only to find out they wouldn’t help after all. This has wasted not only my time but also that of my previous vet, and most importantly, left my unwell pet without the medication she needs. The communication was poor, inconsistent, and dismissive. I would not recommend this branch to anyone who wants reliable care for their pet.
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