New Cross PDSA Pet Hospital, The Philippa and George Adams Centre

New Cross PDSA Pet Hospital (part of the PDSA charity) focuses on free and low-cost veterinary care for pets whose owners may struggle with private fees. Based on the information available, it handles routine medical workups (for example, blood tests leading to a hyperthyroidism diagnosis and medication supplied within the same week) as well as more serious care such as surgery and end-of-life support (euthanasia is described in one review). It’s also listed as a veterinary nurse training facility.

Reviews describe both timely access in some situations (same-day appointment for a cat in severe pain; referral onward for further checks and an overnight stay) and, in contrast, serious concerns from others about urgency and communication (post-surgery deterioration not being offered urgent assessment; an emergency line not being answered after being told to call back).

Services

•Free and low-cost veterinary care (PDSA charity service, as described on the website).
•Veterinary nurse training facility (listed in the clinic data).
•Emergency veterinary services (listed in the clinic data; experiences of phone access are mixed in reviews).
•Diagnostics and ongoing medical management mentioned in reviews
•Blood tests with results returned within the same week.
•Treatment for hyperthyroidism (medication provided after testing).
•Urgent/same-day care mentioned in reviews
•Same-day appointment for a cat described as being in “so much pain”.
•Referral to another vet hospital for further checks and an overnight stay (per one review).
•Surgical care is mentioned in a review (post-operative concerns are also described).
•End-of-life care: euthanasia described by one owner during a final visit.

People

•No individual clinicians are named in the information provided.
•Multiple reviews mention reception staff, nurses, and vets as being “friendly,” “helpful,” and “kind and professional,” including one owner noting their pet was “warmly welcomed.”
•Communication and urgency are a point of disagreement: one reviewer describes fast turnaround on test results and medication, while others describe difficulties getting urgent assessment by phone (including a missed phone appointment and long/no response on an emergency line).

Reviews

Google rating: 4.5 stars from 784 reviews.

•Positive experiences with staff manner: several owners describe reception, nurses, and vets as welcoming, kind, and helpful.
•Speed of care in some cases: one owner reports blood test results and medication provided within the same week; another reports getting a same-day appointment for a cat in severe pain.
•Escalation/referral when needed: one review describes being sent onward for further checks and an overnight stay.
•Serious complaints about urgency and communication: one owner reports being advised to wait despite rapid post-surgery decline and says a promised phone appointment “never even happened”; another reports being told to call an emergency line at a specific time and then receiving no answer after waiting.

Reviews for New Cross PDSA Pet Hospital, The Philippa and George Adams Centre

Note: Showing the 5 most recent Google reviews out of 784 we track in total. Recent reviews may not be representative of overall sentiment.

Chi chi

in the last week

Everyone was wonderful and helpful. You can see they really love animals from the receptionists to the vets!

Shaun Mathers

a week ago

Ellie was warmly welcomed and treated kind and professional

Eri H

I am writing this with a broken heart after losing my beloved dog, Bubbles, following her surgery at PDSA New Cross. She had surgery on Monday 22nd and at first seemed to be recovering, but a few days later I became very worried because she didn’t look well. On Saturday, I called the clinic distressed and explained that something felt seriously wrong. Instead of being seen or offered urgent help, I was told to give her more paracetamol because she “might be in a little pain” and to wait until Monday. By Sunday, Bubbles had lost her sight completely. On Monday she was deteriorating rapidly — clearly unwell, distressed, and struggling — yet we were still not offered an emergency appointment. We were told to wait until Tuesday for a phone appointment, which never even happened. On Tuesday evening, Bubbles worsened further and we had to let her go because she was in so much distress. Losing her in this way has been devastating, and I truly feel that our concerns were not taken seriously and that she did not receive the urgent care and compassion she needed. I understand that charities and veterinary services can be busy and under pressure — but when an owner repeatedly phones in fear that their pet is declining, they should be listened to and assessed promptly. I will always wonder whether Bubbles might still be here if help had been offered sooner instead of being told to wait. Based on our experience, I sadly cannot recommend PDSA New Cross. The level of care, urgency, and communication we received in Bubbles’ final days was not what any animal or family deserves. I would strongly advise others to think very carefully before trusting this clinic with their pet’s care. Rest in peace, Bubbles 💔

david Smith

a month ago

Marcus James

Very friendly staff from reception desk to the nurses and vets. Efficiently run and always go above and beyond to ensure owners and pets are well taken care of. Thank you PDSA New Cross.

Zoe CM

Do not bother calling the emergency line was waiting 45mins after a car accident as was told to call back after 6pm for the emergency line and no answer - had to register elsewhere - any pet/furbaby could die before you actually get any help unless you can drive there presumably. No way in hell will me or my family ever register with this pet hospital again if I could no star this place I would.

Khalila Pringle

Recently took my cat here as he had lost some weight (we now know it’s hyperthyroidism) the reception staff and vet were lovely and we received his blood test results/medication all within the same week as the initial appointment! Pleased and grateful for the services the PDSA provide as I wouldn’t be able to afford private vet fees!

Recites Reflects

Amazing service, caring and very friendly. My cat was in so much pain, we called these vet and they promptly gave us an appointment on the same.day. then sent us to sidcup vet, due to more check up kept my cat there one night. Took amazing care of him. We appreciate it. My pet did pass away 2 days after, but what new cross pdsa did for him I will always remember, Thank you.

Joanna

3 months ago

Thank you a lot for your extra support . My cat is feeling better, and hopefully, I will stay with us for longer. Doctors and staff ara amazing.

Clemon Padley

7 months ago

Took care of my baby girl in the last months of her life. Unfortunately had to euthanize her on our last visit as she had really gone down hill. The service they provide is invaluable to those on low incomes and/or unemployed. Thank You PDSA for the wonderful service you provide. I miss my Bella so much. 💔