Medivet New CrossJohn Hankinson Vets

Medivet New CrossJohn Hankinson Vets is part of the Medivet group and is also listed as a veterinary nurse training facility. The practice website states that it offers 24/7 emergency care, including an out-of-hours consultation service overnight. Recent feedback remains mixed: many clients still praise easy booking, reminders, and kind handling, while others raise concerns about communication, follow-up, and billing.

Services

•Emergency and urgent care: The clinic website states that 24/7 emergency care is available, with out-of-hours consultations between 7pm and 9am.
•Preventive care: Reviews mention the Pet Plan, with six-monthly health checks, annual vaccinations, and monthly worming tablets. Vaccinations and routine parasite treatment are also discussed in client feedback.
•Consultations and ongoing case management: Reviews describe quick appointments, help for first-time pet owners, and support for pets with ongoing health problems.
•Surgery and post-operative care: Spay surgery is specifically mentioned in reviews, and one owner describes the team supporting a dog through multiple surgeries.
•Diagnostics and monitoring: Reviews refer to heart scans, blood tests, and follow-up checks for longer-term conditions.
•Prescriptions and medication: Reviews mention prescription requests for flea treatment and discussions around heart medication. One recent reviewer also praised vet Adam for taking time to explain how to clean a cat’s ears and check for yeast.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The website lists an out-of-hours emergency consultation fee of £130 for consultations between 7pm and 9am. Reviews also mention the Pet Plan as good value, but recent feedback includes complaints about pricing and billing, including heart scan estimates of £860, £1,200 and £1,800, a £500 blood test quote, and a £25 prescription fee that one owner said still made online flea treatment cheaper than buying in clinic.

People

Recent reviews specifically praise Adam (vet) for his calm manner with cats and for clearly demonstrating ear cleaning. Earlier reviews also thank David (vet) and Sara (vet) for supporting a dog through multiple surgeries, and Claire (front desk) for helpful admin support, including insurance-related communication. One review also names Torri (Practice Manager) in relation to a complaint about billing and transfer arrangements.

Reviews

Google rating: 4.4/5 from 425 reviews.

•Positive reviews describe quick appointments, easy booking or changes, helpful reminders, and friendly staff, with several owners saying the clinic has been supportive for routine care and first-time pet ownership.
•Individual staff feedback is strong in places, especially for Adam, who was praised for his warmth with a cat and for taking time to explain home ear care. One review also comments that the practice is clean.
•Negative reviews raise recurring concerns about communication and follow-up, including missed medication requests and poor continuity when different vets are seen across visits.
•Cost and care concerns continue to appear in reviews, including complaints about billing transparency, rising diagnostic estimates, prescription charges, and a serious allegation relating to a spay complication and later monitoring costs.

Reviews for Medivet New CrossJohn Hankinson Vets

Note: Showing the 10 most recent Google reviews out of 425 we track in total. Recent reviews may not be representative of overall sentiment.

Samantha Rao

2 weeks ago

I can’t say we’ve always had the best service at this clinic, however on the 21st of March we had the vet Adam who was outstanding. Both my partner and I immediately felt at ease and immediately warmed at heart when our cat Nala happily sat with him, his warmth and rappel building with our pet and ourselves was so appreciated. We’ve recently had so many issues with our cats ears and we really appreciated Adam taking the time to show us how to clean them and look for yeast. Great service and a true cat charmer thank you so much it made our day!

Nick Heal

3 weeks ago

Avoid Medivet New Cross: Breach of Contract, Incompetence, and Unethical Billing Do not trust this branch with your pets or your money. After a formal complaint regarding their lack of transparency and clinical negligence, the Practice Manager, Torri, agreed in writing on 14/01/26 to a "settlement." I was told that if I paid the remainder of my Medivet Health Plan (MHP) upfront (£203), the kittens would be vaccinated and my account would be supported for a transfer to another branch. I held up my end of the deal and paid in full. As soon as Medivet had my money, they reneged on the agreement. Despite the plan being paid-in-full, the reception team is now refusing to provide the treatments included in that very plan. They are happy to take your "prepaid" fees, but the moment you ask for the actual goods you’ve paid for, they "refuse service." They failed to manage a basic vaccination schedule, then tried to charge "retail" penalty fees when the timeline was missed due to their own lack of follow-up. Their "ledgers" are illegible, handwritten scrawls that no professional business should be issuing - see attached. This practice is run like a debt collection agency, not a veterinary clinic. They care more about squeezing "cancellation fees" out of caring pet owners than the actual welfare of the animals. I am now forced to escalate this to a dispute with my credit card company (who have already refunded me due to how clear the case is) and will also be sending the email chain to the Veterinary Client Mediation Service. Save yourself the stress and the "hidden" costs and take your pets to a vet that actually values animal health over predatory billing practices.

Carla Almeda

1 month ago

I have been very happy with New Cross Medivet until recently. I will see how the upcoming months go but considering changing practice due to lack of communication and not proper follow up on important matters. Update: Sadly things haven’t improved. After insisting, I had an extensive call with a vet who mentioned there is high rotation of staff and if you want proper follow up this isn’t your practice (quite a mindblowing statement as any practice should have proper follow up when you pay for tests and consultations). After explaining everything all over again, she was supposed to request medication for me to pick up. I hadn’t received any update and messaged today. To my surprise no one requested any medication. I am at my wits ends. Having to go after and beg for a proper service when we pay so much is draining my soul. I don’t have the time and energy to worry if people are doing their job properly. I just can’t trust my pets will receive the best care anymore and sadly will be changing practice soon.

TheChannel 21

Overall the service is good and the practice is clean.

M G

Medivet New Cross have been a great support with a new pet owner (!) and my pet has been very happy with them. Recommended for first time pet owners

Doug Stewart

3 months ago

Got a quick appointment staff caring and attentive very satisfied

Gary Conlon

4 months ago

Been using Medivet New Cross for three years with my Staffy. Always find the staff pleasant and take their time. Appointments are easy to arrange with helpful reminders when they are due. We use the Pet Plan, which includes health checks every six months, annual vaccinations and monthly worming tablets - it is good value.

Fatema J

Hannah Ward

5 months ago

Really friendly staff! You always feel like your pet is cared for. It’s easy to get or amend appointments. Would highly recommend!

Nessa Mitova

I don't like leaving negative reviews, but I want to warn any animal parents to stay away from Medivet if they want to keep their babies healthy and alive. Last year I left my cat for a spaying surgery only to receive the worst imaginable call in my life, they cut the wrong tube and my cat required a lifesaving surgery that involved kidney removal in order to survive. I brought them a happy and healthy kitty and left with a kitty with one kidney. Luckily, the vet surgeon from Davies Vet Specialists where she was transported saved her precious life. Moreover, they promised that they were going to cover all the expenses connected to any procedures needed in order to monitor her kidney and they did not keep their promise either, we kept paying during every visit for her kidney health check and they tried to keep pushing me to pay £500 for blood tests and this was the last straw for me. At least you could have kept your promise to look after her health. I'm still very lucky that my baby girl didn't die because of their negligence...