Medivet New CrossJohn Hankinson Vets

I don't like leaving negative reviews, but I want to warn any animal parents to stay away from Medivet if they want to keep their babies healthy and alive. Last year I left my cat for a spaying surgery only to receive the worst imaginable call in my life, they cut the wrong tube and my cat required a lifesaving surgery that involved kidney removal in order to survive. I brought them a happy and healthy kitty and left with a kitty with one kidney. Luckily, the vet surgeon from Davies Vet Specialists where she was transported saved her precious life. Moreover, they promised that they were going to cover all the expenses connected to any procedures needed in order to monitor her kidney and they did not keep their promise either, we kept paying during every visit for her kidney health check and they tried to keep pushing me to pay £500 for blood tests and this was the last straw for me. At least you could have kept your promise to look after her health. I'm still very lucky that my baby girl didn't die because of their negligence...

My 17yrs Millie sadly passed on the morning of Sunday 21st September. She become ill 3 weeks earlier with shallow breathing and loss of appetite. I had 3 appointments in 2 weeks and on all 3 occasion I was seen by a different veterinarian, all advised me to get her a heart scan. The first estimate given was £860(with over stay at the clinic) On my 2nd visit I was quoted £1200 and on my 3rd visit I was given an estimation of £1800!!!! They refused to prescribe Millie ANY heart medication unless a scan was done. I went to another independent veterinary clinic and was told they could prescribe medication to help with Millies breathing. To give context why I was hesitated. 6 year ago I had a 10 yr old pomeranian called Rocco who had similar breathing issues (common in the breed) as Millie. JH had advised me Rocco need a blood test, heart scan and X-ray to help determine and to resolve this issue. I was given a rough estimate for the entire procedure including medication of £1,000 to £1200 which I agreed to. The final cost was over £1500 and Rocco passed 10 days later. Been with JH for over 10 years and they have become a money grab. Ever since Medivet took over the service have become money first!

6 month of cat flee treatment was over 100 pounds!!! When I questioned why it was so expensive the receptionist reluctantly said I could get a prescription and buy the treatment from an online pharmacy. The cost of prescription was 25 pounds (why??) , 6 month flee treatment was just over 35 pounds. Do your own maths. Absolutely ridiculous. I am very glad to hear that the vet sector is finally being pushed by the regulators to publish AND justify their prices. In the meantime do ask for prescription - it still works out cheaper.

Never have I experienced such a universally kind and caring medical practice. It’s palpable to me how much the staff care about - even love - my boy. And he enjoys going to the vet so much that he’s borderline depressed when it’s time to leave. Only half joking when I say I wish I could be a patient as well 😅 Thank you to each of you at Medivet New Cross! My family is grateful for you 🐾♥️🐶

I just want to say thank you to the entire team for their ongoing support, especially recently during what has been a stressful time with our dog Pasha, who is needing multiple surgeries. Every member of the staff has been kind and professional, and we’re especially grateful to vets David and Sara, as well as Claire at the front desk. Pasha is a very fearful rescue and can be a challenge to manage, so we’re incredibly appreciative of the patience, care, and understanding the team have shown him throughout. I have always found the availability and flexibility with appointments great at this practice, and the front desk team always take time to follow-up and answer questions over email - not to mention the team helping us write to the insurance company to support our claim dispute, despite their incredibly busy and demanding days. Thank you again.