Medivet New CrossJohn Hankinson Vets

Medivet New CrossJohn Hankinson Vets is part of the Medivet group and is also listed as a veterinary nurse training facility. The website states the practice offers 24/7 emergency care (with a stated out-of-hours consultation fee). Reviews describe a clinic that’s often easy to book with reminders and appointment flexibility, and that can manage ongoing and complex cases (including pets needing multiple surgeries and support with insurance paperwork). At the same time, several recent reviews describe serious concerns about clinical outcomes and costs—ranging from an allegation of a major surgical error during a spay, to refusal to prescribe heart medication without a scan, and complaints about price escalation and prescription fees.

Services

•24/7 emergency care (as stated on the clinic’s website), with a published out-of-hours consultation fee for consultations between 7pm and 9am.
•Preventive care via a “Pet Plan” (from reviews): includes health checks every six months, annual vaccinations, and monthly worming tablets.
•Surgery (from reviews): spay surgery is mentioned; another owner describes their dog needing multiple surgeries supported by the team.
•Diagnostics referenced in reviews: heart scan recommended for suspected heart issues; blood tests discussed (including an example of a quoted blood test cost).
•Parasite treatment and prescriptions (from reviews): flea treatment discussed, including the option to request a prescription and buy medication elsewhere.

Pricing

•Out-of-hours emergency consultation fee: £130 for consultations between 7pm and 9am (website).
•Heart scan estimates (reviewed experience): £860 initially, then later quoted £1,200 and £1,800 for the same pet across different visits (review).
•Blood tests (reviewed experience): a £500 figure is mentioned in the context of being pushed for blood tests (review).
•Prescription fee (reviewed experience): £25 for a prescription to purchase flea treatment from an online pharmacy (review).
•Flea treatment costs (reviewed experience): over £100 for 6 months at the clinic vs just over £35 for 6 months via online pharmacy after obtaining a prescription (review).

People

•David (vet) and Sara (vet) are thanked by name for supporting a dog needing multiple surgeries; the owner describes patience and understanding with a fearful rescue dog and help communicating around care decisions (review).
•Claire (front desk) is singled out for support; one owner also describes front desk staff following up by email and helping draft a letter to an insurance company during a claim dispute (review).
•Multiple reviewers mention quick/easy appointment booking, the ability to amend appointments, and reminders when appointments are due (reviews).

Reviews

Google rating: 4.5 stars from 415 reviews. “”

•Access and admin support: quick appointments, easy scheduling/amending, and reminders for due appointments are repeatedly mentioned.
•Handling of anxious pets and complex situations: one owner describes extensive patience with a fearful rescue dog during a period involving multiple surgeries, plus proactive help with an insurance dispute.
•Cost and pricing concerns (including specific examples): complaints include large variation in quoted prices for a heart scan over a short period, a £25 prescription fee, and a comparison between in-clinic vs online pharmacy pricing for flea treatment.
•Clinical decision-making disputes: one reviewer alleges the clinic would not prescribe heart medication without a scan, while another says a different clinic did prescribe medication without requiring that scan first.
•Serious allegation of surgical error and follow-up costs: one reviewer alleges a spay complication requiring referral for lifesaving surgery including kidney removal, and also alleges a promise to cover monitoring costs was not kept.

Reviews for Medivet New CrossJohn Hankinson Vets

Note: Showing the 5 most recent Google reviews out of 415 we track in total. Recent reviews may not be representative of overall sentiment.

Doug Stewart

in the last week

Got a quick appointment staff caring and attentive very satisfied

Gary Conlon

a month ago

Been using Medivet New Cross for three years with my Staffy. Always find the staff pleasant and take their time. Appointments are easy to arrange with helpful reminders when they are due. We use the Pet Plan, which includes health checks every six months, annual vaccinations and monthly worming tablets - it is good value.

Fatema J

Hannah Ward

2 months ago

Really friendly staff! You always feel like your pet is cared for. It’s easy to get or amend appointments. Would highly recommend!

Nessa Mitova

I don't like leaving negative reviews, but I want to warn any animal parents to stay away from Medivet if they want to keep their babies healthy and alive. Last year I left my cat for a spaying surgery only to receive the worst imaginable call in my life, they cut the wrong tube and my cat required a lifesaving surgery that involved kidney removal in order to survive. I brought them a happy and healthy kitty and left with a kitty with one kidney. Luckily, the vet surgeon from Davies Vet Specialists where she was transported saved her precious life. Moreover, they promised that they were going to cover all the expenses connected to any procedures needed in order to monitor her kidney and they did not keep their promise either, we kept paying during every visit for her kidney health check and they tried to keep pushing me to pay £500 for blood tests and this was the last straw for me. At least you could have kept your promise to look after her health. I'm still very lucky that my baby girl didn't die because of their negligence...

davidzly

a week ago

My 17yrs Millie sadly passed on the morning of Sunday 21st September. She become ill 3 weeks earlier with shallow breathing and loss of appetite. I had 3 appointments in 2 weeks and on all 3 occasion I was seen by a different veterinarian, all advised me to get her a heart scan. The first estimate given was £860(with over stay at the clinic) On my 2nd visit I was quoted £1200 and on my 3rd visit I was given an estimation of £1800!!!! They refused to prescribe Millie ANY heart medication unless a scan was done. I went to another independent veterinary clinic and was told they could prescribe medication to help with Millies breathing. To give context why I was hesitated. 6 year ago I had a 10 yr old pomeranian called Rocco who had similar breathing issues (common in the breed) as Millie. JH had advised me Rocco need a blood test, heart scan and X-ray to help determine and to resolve this issue. I was given a rough estimate for the entire procedure including medication of £1,000 to £1200 which I agreed to. The final cost was over £1500 and Rocco passed 10 days later. Been with JH for over 10 years and they have become a money grab. Ever since Medivet took over the service have become money first!

Ole Lukøje

6 month of cat flee treatment was over 100 pounds!!! When I questioned why it was so expensive the receptionist reluctantly said I could get a prescription and buy the treatment from an online pharmacy. The cost of prescription was 25 pounds (why??) , 6 month flee treatment was just over 35 pounds. Do your own maths. Absolutely ridiculous. I am very glad to hear that the vet sector is finally being pushed by the regulators to publish AND justify their prices. In the meantime do ask for prescription - it still works out cheaper.

Kate Howe

4 months ago

Never have I experienced such a universally kind and caring medical practice. It’s palpable to me how much the staff care about - even love - my boy. And he enjoys going to the vet so much that he’s borderline depressed when it’s time to leave. Only half joking when I say I wish I could be a patient as well 😅 Thank you to each of you at Medivet New Cross! My family is grateful for you 🐾♥️🐶

Anna Marjanovic

I just want to say thank you to the entire team for their ongoing support, especially recently during what has been a stressful time with our dog Pasha, who is needing multiple surgeries. Every member of the staff has been kind and professional, and we’re especially grateful to vets David and Sara, as well as Claire at the front desk. Pasha is a very fearful rescue and can be a challenge to manage, so we’re incredibly appreciative of the patience, care, and understanding the team have shown him throughout. I have always found the availability and flexibility with appointments great at this practice, and the front desk team always take time to follow-up and answer questions over email - not to mention the team helping us write to the insurance company to support our claim dispute, despite their incredibly busy and demanding days. Thank you again.