Medivet New CrossJohn Hankinson Vets

Hello all, I wanted to leave a review for the lovely vet who helped us say goodbye to our beloved cat Blue today. She was so kind, gentle and comforting, both to our cat and to us during such a heartbreaking moment.I was so emotional at the time that I forgot to properly say thank you, but I really want her to know how much her compassion and kindness meant to us. She made an incredibly difficult experience just a little easier. Thank you so much, for taking such wonderful care of our cat and for being so compassionate when I needed it most. ❤️

Just called after monitoring my cat's reaction to food that was suggeted by them. THEIR plan was to see how he reacts, then hear from me in order to reccommend further dietry plan. But when I called, the student vet on the phone didn't know much about anything. The other vet couldn't talk. When I asked to speak with ANY of the vets who treated my cat previouly (like last month) I was told "they dont work here". What? So no one knows anything about the patient, eccept for the email exchange - which stated that I need to call and get advice. No one could give a simple advice OR call me later, becauyse "they dont work there". Anything to get me to book another appointment! They used to be much better a few years back, with personal care and knowledge. They've gone down massively.

I fill the newcross branch isn't a very welcome vets to visit . After 30 years of visiting this branch .

Overall, our visit was positive and Logan was treated with care and respect. The clinic was clean and had a noticeable disinfectant smell, which was reassuring. The bill was settled quickly and the team were helpful throughout. A few areas could be improved to enhance the experience: our appointment ran a few minutes behind schedule, and the reception area and shelves looked a little sparse, giving the impression the clinic was either newly opened or winding down for the day. Additionally, the website doesn’t currently allow us to amend existing pet information, which would be a useful feature.

I can’t say we’ve always had the best service at this clinic, however on the 21st of March we had the vet Adam who was outstanding. Both my partner and I immediately felt at ease and immediately warmed at heart when our cat Nala happily sat with him, his warmth and rappel building with our pet and ourselves was so appreciated. We’ve recently had so many issues with our cats ears and we really appreciated Adam taking the time to show us how to clean them and look for yeast. Great service and a true cat charmer thank you so much it made our day!

Avoid Medivet New Cross: Breach of Contract, Incompetence, and Unethical Billing Do not trust this branch with your pets or your money. After a formal complaint regarding their lack of transparency and clinical negligence, the Practice Manager, Torri, agreed in writing on 14/01/26 to a "settlement." I was told that if I paid the remainder of my Medivet Health Plan (MHP) upfront (£203), the kittens would be vaccinated and my account would be supported for a transfer to another branch. I held up my end of the deal and paid in full. As soon as Medivet had my money, they reneged on the agreement. Despite the plan being paid-in-full, the reception team is now refusing to provide the treatments included in that very plan. They are happy to take your "prepaid" fees, but the moment you ask for the actual goods you’ve paid for, they "refuse service." They failed to manage a basic vaccination schedule, then tried to charge "retail" penalty fees when the timeline was missed due to their own lack of follow-up. Their "ledgers" are illegible, handwritten scrawls that no professional business should be issuing - see attached. This practice is run like a debt collection agency, not a veterinary clinic. They care more about squeezing "cancellation fees" out of caring pet owners than the actual welfare of the animals. I am now forced to escalate this to a dispute with my credit card company (who have already refunded me due to how clear the case is) and will also be sending the email chain to the Veterinary Client Mediation Service. Save yourself the stress and the "hidden" costs and take your pets to a vet that actually values animal health over predatory billing practices.

I have been very happy with New Cross Medivet until recently. I will see how the upcoming months go but considering changing practice due to lack of communication and not proper follow up on important matters. Update: Sadly things haven’t improved. After insisting, I had an extensive call with a vet who mentioned there is high rotation of staff and if you want proper follow up this isn’t your practice (quite a mindblowing statement as any practice should have proper follow up when you pay for tests and consultations). After explaining everything all over again, she was supposed to request medication for me to pick up. I hadn’t received any update and messaged today. To my surprise no one requested any medication. I am at my wits ends. Having to go after and beg for a proper service when we pay so much is draining my soul. I don’t have the time and energy to worry if people are doing their job properly. I just can’t trust my pets will receive the best care anymore and sadly will be changing practice soon.

Overall the service is good and the practice is clean.

Medivet New Cross have been a great support with a new pet owner (!) and my pet has been very happy with them. Recommended for first time pet owners