Medivet Lewisham - The Veterinary Practice | Vets in Lewisham, Greater London

Concrete specifics owners mention include: staff taking time to explain options clearly; a vet focusing on ruling out serious causes and choosing a lower-cost treatment route in one urgent case; and at least one report of a vaccination administration/record issue leading to travel disruption and a poor response to the complaint.

Services

•General veterinary consultations (owners describe consultations with explanation, guidance and reassurance).
•Urgent/same-day problem assessment (one review describes an “emergency” appointment with diagnosis and medication).
•Vaccinations (including rabies booster discussed in a negative review; routine vaccines also mentioned).
•Parasite prevention via a “monthly plan” (one owner mentions vaccines and worming treatments being covered by a plan, without further details).
•Overnight emergency care access through Medivet 24-hour centres (per website).

Pricing

•Overnight emergency consultation fee: £130 for consultations between 7pm and 9am (as stated on the Medivet website).
•One owner reports being quoted £200+ for a rabies-related service (from a review; the exact item is not broken down beyond this).

People

•Madison (role not specified): mentioned for being “sweet” and patient, explaining things and helping owners feel comfortable.
•Reception team: repeatedly described as helpful and approachable; one owner specifically called out a receptionist who helped calmly during an emergency call.
•Vets (not named): multiple owners say vets take time to explain and guide decisions; one detailed account describes a vet ruling out the worst issues first and choosing a “least cost” route with medication.

Reviews

Google rating: 4.4 stars from 168 reviews. “”

•Clear communication is a recurring theme: owners mention staff explaining things “clearly,” offering guidance, and reassuring them during appointments.
•Handling of anxious pets is specifically praised: one owner described a very nervous first visit where the pet ended up calm enough to fall asleep, and vaccination was stress-free.
•Facility and front desk experience: a “clean waiting room” is mentioned, and reception staff are repeatedly noted for being friendly/helpful.
•Cost/value signals are mixed: one owner felt a consultation and medication were “reasonably priced,” while another reported a rabies-related service at “£200+.”
•A significant negative report describes a rabies booster being recorded/administered incorrectly, leading to cancelled travel plans and dissatisfaction with the clinic’s aftercare and complaint handling; the reviewer attributes part of the issue to how the clinic’s system records rabies boosters.

Reviews for Medivet Lewisham - The Veterinary Practice

Note: Showing the 5 most recent Google reviews out of 168 we track in total. Recent reviews may not be representative of overall sentiment.

Hazel Guzman

a week ago

Absolutely great experience.We had an emergency with our GSD Our usual vet was fully booked plus pretty useless so we looked at finding a better vets..I called Medivets and the receptionist was amazing.. She really helped me with my concerns and had a great attitude. We took Sammy in and the vet was incredible. He gave me an honest, reasonably priced consultation plus medication .He eliminated the worse issues and reduced to the most obvious and least cost.His bedside manner was faultless,the service overall spot on .Sammys symptoms cleared up immediately so was a good diagnosis.If you're unhappy with your current vets change to here

E,E.Richards Richards

a month ago

Lovely clean waiting room and staff are friendly and approachable. You feel like your pet is in safe hands and will receive the best treatment and care..

Danielly Sousa

I feel like I chose my vet very well, the vet is extremely kind and patient, always taking the time to explain everything clearly and offering great guidance and reassurance. A huge thank you to the whole team for the care and kindness you show to pets and their owners. I’d also like to thank Madison, who is always so sweet and was very patient, explaining everything and making us feel very comfortable 🐾❤️

Sharon Williams

Always interested in the animals well-being

Ursula Bax

Kind, empathetic, competent, reliable.

Solidea Cocciatelli

2 weeks ago

Love the team at this vet surgery. From the delightful receptionists to the very patient and trustworthy vets. Pepito was spoiled.

John Stuart

Ive used this vet for years and the staff at reception are lovely but recently we were really let down by Medivet - we had booked in for a rabies vaccination booster to go on holiday but when we filled out the paperwork (at another vets as the service at Medivet is £200+) they flagged that the wrong booster was given, meaning holiday cancelled and all arrangements lost. When we complained we got a half baked apology saying it was basically our fault for not noticing the dog wasn't scanned when vaccinated(we didn't know that was a requirement). We will certainly not trust them in the future. Really disappointed with the aftercare and response to the complaint from medivet. Appreciate it was a simple error on the vets part but this isn't on us, we booked her in for the correct thing and they just did something else. We lost out financially and couldn't go on our holiday and when we complained then left feeling that it is somehow our fault. I would note that the reason they provided the wrong vaccination is that their system doesn't allow them to select a booster for rabies so they add this into a notes section which means the vet doesn't actually see this. Which is apparently our fault. Extremely poor aftercare. And clearly a poor IT system.

Beth Fuller

2 months ago

Lovely staff with great care and advice. Totes recommend and you're more than likely to see some other beauties when you visit. The cats may take umbrage but that's their prerogative :-)

fabienne pasquion

Very happy with the vet care at Medivet Lewisham. Vets are always kind, take the time to explain things and are super patient with our pet.

Z Yunmeng

a year ago

Their reception staff and vet are super friendly and helpful. He was shaking so much when I took him out to vet for the first time, and they made him feel very comfortable and safe, in the end he fallen asleep on the vet table 😂 Vaccine 💉 was like nothing happened, he didn’t cry at all. The monthly plan can be a good choice if you decide to get all the vaccines and worming treatments done with them.

Medivet Lewisham - The Veterinary Practice